Viva Consulting

Strategy & business advisory

Expanding into the UAE: five questions to answer before you commit

Before choosing a licence or a location, test whether the market will support the investment. These are the questions our market and feasibility studies are built to answer.

The UAE attracts a steady flow of companies expanding from abroad and from elsewhere in the Gulf. Setting up a company here is relatively quick. Building one that pays back takes more work. In our market entry and feasibility studies, the plans that held up had clear answers to five questions.

1. How large is the demand, and where is it?

Size the market by segment and by emirate, using research with target customers alongside published data. A share of a large market, estimated from the top down, is not evidence of demand. Demand in Dubai, Abu Dhabi and the northern emirates can differ sharply, as can demand between customer groups.

2. Who are you up against?

Map the established players and the recent entrants: what they offer, what they charge and where they are strong. Then be specific about why customers would switch to you. If the honest answer is "we are cheaper", check that your costs allow it.

3. What price will win?

Benchmark your price against the real alternatives, including the full cost to the customer, and decide where you want to sit. In our pricing research for a remittance provider entering the UAE, independent evidence of the saving it offered became part of its launch campaign.

4. How will you reach customers?

Choose the route to market that fits how your customers buy: your own sales team, a distributor or agent, or a partnership. The legal set-up should follow from this decision, because mainland and free zone companies have different rights to trade with UAE customers and different tax treatment. Take legal and tax advice once the channel is clear.

5. When does it pay back?

Build the financial case month by month: set-up costs, fit-out, hiring and the ramp-up period before revenue covers costs. Then test it against slower demand and lower prices. If the case only works in the best scenario, the plan needs more work before money is committed.

A one-page check

Before you commit, you should be able to state on one page how large the demand is, who you are competing with, what you will charge, how you will reach customers and when the investment pays back. If any of those answers is still a guess, that is where to do more work.

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